Privacy Policy

Daisy is an AI assistant developed and operated by TrustedBiz. This Privacy Policy explains what information we collect when you use Daisy, how we use it, and the choices available to you. By using Daisy, you agree to the practices described here.

Daisy is offered in two versions. Daisy is our standard assistant, built on our Beni model. Daisy Max is our advanced assistant with additional capabilities including voice, built on our Beni 2 model. Both versions are covered by this Privacy Policy unless stated otherwise.

1. Information We Collect

Account Information. If you create an account to use Daisy, we collect your name, email address, and phone number.

Messages and Conversations. When you chat with Daisy, we collect the messages you send and the responses Daisy generates in return. This is the core information Daisy needs to function, since every response is generated based on what you type or say.

Settings and Preferences. Daisy allows you to customize how it responds, including persona instructions and whether Daisy is allowed to search the internet for current information. These preferences are saved so Daisy remembers them the next time you open the app.

Feedback. If you rate a response, report a problem, or contact our support team, we collect the content of that feedback along with any related conversation needed to understand and act on it.

Information Collected Automatically. When you use Daisy, our systems automatically collect certain technical information, including your device type, operating system, app version, general location derived from your network connection, and log information that helps us understand crashes or errors.

2. How We Use Your Information

• Provide and operate Daisy, including generating responses to your messages
• Remember your settings and preferences between sessions
• Maintain conversation history so Daisy can refer back to earlier parts of a conversation
• Diagnose technical issues and improve the reliability of the app
• Respond to support requests and feedback
• Improve Daisy's models, including Beni and Beni 2, so future responses are more accurate and useful
• Detect misuse of the service and enforce our Terms of Use
• Meet legal obligations where applicable

We do not use your information to make automated decisions that have a legal or similarly significant effect on you.

3. How We Share Information

We do not sell your personal information.

We may share information with service providers who help us host our infrastructure and deliver Daisy to you, such as cloud hosting providers. We may disclose information if required by law, such as in response to a valid legal request from a court or government authority. We may share information to protect the rights, property, or safety of TrustedBiz, our users, or the public, including in cases of suspected fraud or abuse. If TrustedBiz is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy or a policy at least as protective.

4. Data Retention

We retain your conversation history and account information for as long as your account remains active, so that Daisy can continue to provide a consistent experience across sessions. You may request deletion of your data at any time as described in Section 5. Once you request deletion, we will remove your data from active systems within a reasonable time, except where we are required to retain certain information for legal or security purposes.

5. Your Rights and Choices

You have the right to request access to the personal information we hold about you. You have the right to request correction of inaccurate information. You have the right to request deletion of your account and associated data. You have the right to withdraw consent for optional features, such as internet search, at any time through the app settings.

To exercise any of these rights, contact us using the details in Section 9. We will respond within a reasonable time and may ask you to verify your identity before processing certain requests.

6. Children's Privacy

Daisy is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

7. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Users

Daisy is operated from Uganda. If you use Daisy from outside Uganda, your information will be processed in Uganda and possibly in other countries where our service providers operate. By using Daisy, you consent to this processing.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, you can reach us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy with a new effective date. Continued use of Daisy after an update means you accept the revised policy.